Zales Outlet Reviews

Zales Outlet offers a variety of jewelry at different price points. They have special deals where you can get up to 60% off on selected items. They also have a limited time offer where you can get items for as low as $129.99, originally priced at $299. They also offer 50% off on thousands of styles. For engagement rings, prices can go as high as $8,749.99, but with a 40% discount, you can get it for $5,249.99. They also have a closeout sale where you can get items for as low as $412.50, originally priced at $1,375. Zales Outlet also offers payment options to fit your budget, including zero down special financing with The Diamond Credit Card on purchases of $300 or more, a lease purchase program with a simple initial payment and easy automatic payments, and flexible financing options with Affirm.

Zales Outlet is known for its unique selection of quality jewelry, including famous-maker watches, certified diamond engagement rings, and on-trend fashion jewelry. They also offer a variety of designer collections that are exclusive to Zales Outlet, as well as close-out and discontinued styles at special value pricing. Some of the popular product categories include rings, engagement necklaces, earrings, bracelets, and wedding bands. They also feature collections from designers like Vera Wang, Neil Lane, Ever Us and more. In terms of services, Zales Outlet provides several payment options to fit your budget, including zero down special financing with The Diamond Credit Card on purchases of $300 or more, a lease purchase program with a simple initial payment and easy automatic payments, and flexible financing options with Affirm. They also offer services like online purchase for pick up in store or curbside, or select same-day home delivery, and free and easy returns by mail for online purchases.

You can find a Zales Outlet store near you by visiting the Zales Outlet website and using their store finder feature. You just need to enter your City, State or ZIP Code in the search box and it will show you the stores near your location. They also offer services like curbside pickup and in-store appointments. If you want to purchase online, they offer ship-to-store or Get It Fast purchases. Returns are allowed up to 30 days post-purchase. You can even return your online purchase at your local store. If you need further assistance, they offer help in-store, online, or with a virtual jewelry consultant.

Zales Outlet offers a variety of payment options. They have a Special Financing Plan and a Regular Purchase Credit Plan. The Special Financing Plan requires a minimum purchase amount as low as $300, with no down payment, and the payment term can be completed in 6, 12, 18, or 36 months. The Regular Purchase Credit Plan has no minimum purchase amount or down payment, and the payment term is revolving.

They also offer a Lease Purchase Program where you can buy now and pay later. This program requires a minimum purchase amount of $300, an initial payment of $79, and the payment term is a 12-month standard lease with flexible purchase options.

In addition to these, they have a Diamond Credit Card which offers exclusive benefits such as a welcome gift, birthday gift, cardholder anniversary gift, early sale alerts, and discounts on repair services.

Please note that all these payment options are subject to credit approval.

At Zales Outlet, they have a Return & Exchange Policy. If you're having second thoughts about your purchase, don't worry! Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry. For watches, the return and exchange period is also within 30 days from the purchase (shipment) date. Please note that items must be in their original condition and contain all original packaging, instructions, and paperwork. Watches must be returned with all links. Returns and exchanges are not allowed on special ordered watches, gift cards, ear piercing earrings, custom designs, and protection plan replacement merchandise. Merchandise purchased using Progressive Leasing cannot be exchanged. All refunds are credited to the same tender as the original purchase.

As for their Shipping Policy, Zalesoutlet.com offers free expedited shipping everyday on any order of $50 minimum. They also offer a Ship‐To‐Store option where your order will ship FREE if you pick it up at your local store. For online orders, they will credit your original payment method, excluding delivery charges. Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days. For your convenience, they offer a FREE pre-printed shipping label for you to return your online purchase by mail. If you choose not to use the free return by mail option, you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. All shipped returns MUST include the Packing Slip and all original documents received with your order.

Here is the contact information for Zales Outlet:

• Customer Service: You can reach out to Zales Outlet's customer service for any questions, comments, or concerns. They also provide information on their return and exchange policy, shipping information, order status, in-store services, and gift cards.
• WhatsApp: Zales offers help through WhatsApp where you can chat in English or Spanish. They have support for warranties to orders and can answer all your questions. You can also chat with a jewelry expert to help you narrow down options and find the perfect jewelry.
• Text Us: You can get your questions answered and resume your conversations easily by texting to (855) 915-4139. They are available Monday thru Friday: 8:00 a.m. — 12:00 a.m. ET, Saturday: 10:00 a.m. — 10:00 p.m. ET, and Sunday: 12:00 p.m. — 9:00 p.m. ET.
• Phone Number: The phone number for Zales The Diamond Store Outlet is (843) 744-2183.
• Customer Care: For account management, you can call Customer Care at 1-866-399-1975 (TDD/TTY: 1-888-819-1918).

When you place an order on Zalesoutlet.com, your order will be shipped directly to your door. For orders of $1,000 or more, a signature is required upon delivery. UPS® will attempt to deliver for 3 business days in a row before returning the package. Additionally, order processing requires 12 Business days PLUS shipping time based on the shipping method you choose. Please note that these details might vary and it's always a good idea to check the latest information on their official website.